Video Processing - progressive scan, scaling, resolution... FAQ

Can I pay online ?

As yet we do not accept Online payment for any of our products. We may do so in the future for certain products, but we do prefer to talk to you in person to make sure you recieve the best level of service and the right product, first time.

How will my order be delivered ?

99% of orders will be shipped using a courier service such as CityLink or ParcelForce. Plasma screens are usually delivered using specialist plasma couriers. We can supply consignment tracking details if requested. Small, inexpensive items may be shipped using Royal Mail.

Can I collect it from you ?

Yes you can. Please note that many of our larger items are shipped directly from our suppliers. This enables us to operate out of smaller premises, hence keeping the costs down to you the consumer! Due to this you may still be charged a delivery fee for collection since we will need to deliver it to our offices.

What if it turns out not to be the product I wanted ?

We like to think that this would never happen since an experienced sales person is always on hand to take your order and ensure it is the right product for you. If we shipped an incorrect item it will be replaced immediately, but we must charge a restocking fee for items sent back due to you changing your mind or ordering incorrectly. Please see our terms & conditions for more information regarding returns.

Do you ship overseas ?

Yes we do. However, due to the large amount of Internet Fraud we will only accept payment via direct Bank Transfer in advance of us shipping out any goods. Unfortunately this also includes the Republic of Ireland. Please see our terms & conditions page for more information.

What payment methods do you accept ?

We can accept VISA, Mastercard, Delta, Switch, Cheque, Bank Transfer and Cash for any goods destined for the UK. For International payments we can only accept Bank Transfer. Please note that we do require up to 5 working days for a cheque to fully clear, and 3 days for a BACS transfer.

Why must items be returned before shipping out a replacement ?

Firstly, being an Internet Site we must be vigilant against fraud at all times. Many unscrupulous individuals will take advantage of an advanced replacement policy and not send back the original item then never contact us again!!! If the matter is one of urgency we can arrange to charge you for your replacement, crediting the amount back to you upon receipt of the faulty item. Please note that any faulty items must be returned in full, with all packaging, accessories, manuals etc.

Secondly, we do have many circumstances where the product is indeed not faulty and incompatibility, user-error or otherwise can be to blame. With the highly technical nature of our products this is very likely, and given the large costs of replacing an item that could potentially be problem free, we simply cannot afford to replace without testing the product ourselves. We appreciate that this can be a pain at times, but as an online retailer we are forced to conduct business this way.

Why have I been asked to deal directly with the manufacturer regarding my faulty product ?

While we do apprecite that you are a customer of Progressive AV and not it's suppliers, in many cases our suppliers are much better equipped to deal with technical enquiries, and some manufacturers now will even deal fully with any fault, return, replacement, warranty enquiry etc (in fact some insist upon doing this e.g Epson, Relisys).

With technical enquiries such as where you are not sure if your product is exhibiting a fault or whether there is a configuration problem, the manufacturer of that product is going to be the best point of contact for you. Unfortuantely with our wide range of products we cannot possibly have first hand knowledge of every product we sell. We will of course be there to assist should you think you are not getting the service you deserve from the manufacturer.

With regard to repairs, please note that any repairs are not carried out by us, rather by our suppliers. We are more than willing to be your point of contact and negotiate a repair/replacement with the manufacturer on your behalf. But, you will need to be aware that this will only add to the turnaround time especially if we are trying to arrange a convenient meeting time between yourself and the manufacturer and have difficulty contacting one or other in order to confirm a time and day!